This decision relates to a motorist paying the council direct (minus the bailiff fees) after receiving correspondence from a firm of bailiffs. As she had not paid the bailiff fees, the Ombudsman stated that her payment was merely a part payment.
This Ombudsman's decision concerns the subject of Vulnerability and Mental Health. The Ombudsman confirms that if a person considers that they are vulnerable, they need to provide evidence in support.
The Local Government Ombudsman stated in this decision that a single parent would need to provide evidence to show how her ‘vulnerability’ affects her ability to pay or deal with the debt.